Description:
In a time when education is flooded with new tools, trends and quick fixes, how do we create change that truly lasts? This panel invites delegates to view transformation not only as technical process but as human one, rooted in empathy, resilience and trust. Together, the speakers explore how technology can act as an ally rather than a burden, how failure can become a safe and necessary step in learning, and how institutions can move beyond surface-level innovation to cultivate cultures of care and purpose.
My portion: Creating a Safe Place to Fail
With high attrition and low retention being seen in many areas of business, especially in customer facing positions, there is one thing that keeps showing up – a lack of resilience in employees. Creating a “safe place to fail” in training can resolve a lot of the resilience issues for new employees by providing a place where mistakes can be made before they interact with customers.
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